User Group University - San Francisco 2004

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San Francisco 2004

The distinguished faculty of the seventh User Group University

Christopher Breen

Chris Breen is a Contributing Editor for Macworld magazine and also the author of Peachpit Press' Secrets of the iPod (3ed edition) and Mac 911. In association with Macworld, Chris is very active in supporting the user group community. His "Mac 911" column is available for publication in MUG newsletters, and special user group-only editions of his "Breen's Bungalow" video tutorial are available to MUGs to distribute to their members and/or present at their meetings.

Pat Fauquet
Washington Apple Pi

Pat Fauquet is serving her second term as President of the Washington Apple Pi Macintosh User Group in the Washington D.C., metro area. She also serves as their Tutorial Coordinator. When not at the Pi, she does Macintosh consulting and training for small companies, individuals and schools. She specializes in working with senior citizens and helping people move to OS X in addition to her work in digital photography and video. Her license plate reads Mac Mom 5. The five represents her five children, and these days, the number of grandchildren she loves to talk about, not the number of older Macs in the back of her car on the way to the Pi Reclamation Project.

Sarah Friedlander
Rochester Institute of Technology Macintosh User Group (MacRIT)

A Long Island native, Sarah is a sophomore at Rochester Institute of Technology majoring in New Media Publishing. She is an Apple Campus Representative and is currently serving her second term as Vice President for MacRIT, R.I.T.'s Macintosh User Group. When not sitting at her computer, organizing MUG events or talking about Apple computers, Sarah enjoys playing flute/piccolo in concert band, eating sushi and hanging out with friends.

Lynda Fudold
Silicon Valley Mac User Group

Lynda L. Fudold has more than ten years of experience assisting people in reaching business goals by presenting themselves well and finding common ground. She graduated from University of Maryland, Magna Cum Laude, and pursued a Ph.D. in philosophy at the University of Illinois (Chicago). There she taught logic and other courses to undergraduates. She has an additional year of Ph.D. work in the field of Human Systems and Organizational Development. Lynda's expertise is OD (Organizational Development) and humanistic psychology. She uses her strong background and skills in the communication and problem solving models of neurolinguistics in her work with high profile Fortune 500 customers. She develops and implements influence training programs for Silicon Valley and other firms. She has been a Mac user since 1989 and has been active in Mac User Groups for two to three years.

Don Ice

Don manages the selling of .Mac through Apple's worldwide sales channels. His specialty is developing and executing sales strategies for high-tech products. Don has helped Apple grow the .Mac service to over four hundred thousand members. .Mac was recently listed as the #6 top-selling Mac application. Don's background includes product management and channel marketing roles at NEC, Caere, and Orchid Technology. Immediately prior to Apple, Don was Sales Director of XML training services for DataChannel, where he helped customers such as Boeing, Unisys, Coca-Cola, Nokia, and the US Airforce solve significant technology training needs.

Chuck Joiner
Hershey Apple Core

Chuck is an active advocate of the Macintosh User Group community. He has served as the Chairman of the Apple User Group Advisory Board since its creation in January 2000, and is the president of his local group, the Hershey Apple Core of Hershey, Pennsylvania. Chuck is Editor-In-Chief of The MUG Center, the resource site for Macintosh User Groups, and he also produces and hosts "The User Group Report," the Internet radio show that focuses on Macintosh User Group personalities, news and information. Outside his user group activities, Chuck is Vice President of Operations for the Insurance Alliance of Central PA.

Dave Marra
Apple Senior Systems Engineer

As a Senior Systems Engineer for Apple, Dave Marra has conducted over five hundred technology presentations, keynote addresses and workshops for user groups, schools, businesses and other professional organizations across the United States and Canada. His specialty areas include digital multimedia, internet technologies and cross-platform integration. For more information about Dave, please visit his web site at

Rick Ortiz
Maui Apple Users Society

Rick is a long-time member of the Maui Apple User Society, Maui, Hawaii, where he has served as president since 2000. Upon joining the group in 1997 he worked hard to help them build from thirty members to over two hundred. Rick previously worked in the non-profit sector in Maui for six years in addition to serving on various volunteer boards of directors. Rick currently owns a Multimedia/Mac consulting business. He has combined his talents with technology and non-profits to create programs within the community that help bridge the digital divide and offer access to computers for everyone.

Jennifer Shelby
Signature Leadership

Jennifer founded Signature Leadership to impact the way companies lead. People are the vital natural resources and the primary contributors to success in any organization. By creating a culture of strong leaders, they make better decisions, are able to grow revenues and promote a company’s long-term success.

Jennifer has extensive background working with management teams by injecting a fresh perspective on how to rejuvenate sales, manage change, and develop leadership initiatives that become part of the company culture. Additionally, she works with organizations preparing for IPO’s, acquisitions, and expansion into global markets. Her coaching emphasis includes change management, leadership essentials, and sales development. She also coaches individuals who want to enhance their career development.

Her career includes over 16 years of experience and success in high technology sales, marketing and executive positions with Fortune 500 and start-up companies. Jennifer’s most recent position was Vice President at a Silicon Valley marketing and advertising firm, where she developed business strategies and programs for high-growth companies. Over a three-year period, she was responsible for growing the firm’s annual revenues 320%. Jennifer is licensed by Coach U for the Coaching Clinic and the PCSI assessment, is a member of the International Coaching Federation (ICF).

Lesa Snider
Cowtown Macintosh User Group

Over the years, Lesa has volunteered at various Macworlds, and is currently President of the Cowtown Mac User Group in Ft. Worth, Texas. She created and maintains the group’s award-winning community web site. Professionally, Lesa travels the nation as a certified Palm OS/eKey trainer for Supra, and is a veteran member of the Adobe Photoshop seminar team. Lesa also writes for MacDesign magazine and is technical editor of the new Peachpit Press book, "Mac OS X Conversion Kit" by Scott Kelby. Armed with a degree in multimedia and a passion for teaching, she runs two home- (road, rather!) based businesses: Flying Fingers and Mac-Wiz.

Doan Stafford

Doan is a Co-Chair of QMUG/LA, the Lesbian, Gay and Bisexual Macintosh User's Group for all of Los Angeles, the only active, Apple-recognized gay Macintosh user group in the world. While having fun and helping people with QMUG/LA since June 1994, he has also helped plan its meeting topics up to a year in advance since July 1998. Alongside QMUG/LA, Doan has had the pleasure of working for MacMall, the Apple Presales Center, Earthlink (as Mac tech support), and currently for a couple of non-profits. Chotto Nihongo mo dekiru, demo takusan wasuremashita. Zannen, nee. Doan also enjoys a wide variety of music, especially that by Annie Lennox.

Terry White

Terry has been active in the industry for over fifteen years and is the founder and president of MacGroup-Detroit, Michigan's largest Macintosh Users Group. He is also a columnist for MacDesign magazine. Terry was one of the first six inductees into the MacFans "Insanely Greats Hall of Fame" and was nominated personally by Steve Wozniak, co-founder of Apple Computer, Inc.

Terry has been with Adobe for seven years and has extensive knowledge of Adobe's product line. In his current position as Technical Resources Manager for North America, he leads a team of Applications Engineers who focuses on Professional Publishing, Web Authoring, and Digital Video.
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Last Update: Thu, Jan 29, 2004